Our Refund Policy
Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, you must send us a detailed email to connect.englishproficiency@gmail.com, and we will offer a refund. No questions asked.
To complete your return, we require a receipt or proof of purchase. Please send us the email address you used to make a purchase, and we will offer the refund to the same email.
Why 14 days? It’s simple — all the products on our website are digital products (EBooks, Guides, etc). We believe that 14 days is more than enough for you to understand if the product you purchased is a viable solution for you.
Refunds
Once your refund is processed, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Need help?
Contact us at connect.englishproficiency@gmail.com for questions related to refunds and returns.
